Frequently Asked Questions

Question 1

What areas do you serve?

Accepted Answer

We primarily serve the Klang Valley region including Kuala Lumpur, Petaling Jaya, Subang Jaya, Shah Alam, Puchong, Cheras, Ampang, and surrounding areas. For locations outside these areas, please contact us to check availability.

Question 2

What are your operating hours?

Accepted Answer

Our regular service hours are Monday to Saturday, 9:00 AM to 6:00 PM. We also offer emergency services outside these hours for urgent repairs—just give us a call!

Question 3

Do you provide services for commercial properties?

Accepted Answer

Our focus is on residential properties to ensure we provide the best service to Malaysian families. For commercial inquiries, please contact us and we'll see how we can help.

Question 4

How much does aircon servicing cost?

Accepted Answer

Our standard servicing starts from RM60 per unit for wall-mounted units. The exact price depends on factors like the type of unit, number of units, and your location. We always provide a clear quote before starting any work.

Question 5

What's included in a standard service?

Accepted Answer

A standard service includes filter cleaning, evaporator coil cleaning, condenser cleaning, drainage pipe flushing, and a general system check. We'll also provide recommendations if we spot any potential issues.

Question 6

What's the difference between normal service and chemical cleaning?

Accepted Answer

Normal servicing handles regular dust and dirt buildup. Chemical cleaning is a deep clean that uses specialized solutions to remove stubborn grime, mold, and bacteria that accumulate over time. We recommend chemical cleaning every 6-12 months for optimal air quality.

Question 7

How much does gas top-up cost?

Accepted Answer

Gas top-up typically costs between RM80-150 per unit, depending on the refrigerant type (R22 or R410A) and amount needed. We'll check for leaks before topping up to ensure the gas lasts.

Question 8

Can you install any brand of aircon?

Accepted Answer

Yes! Our technicians are trained to install all major brands including Daikin, Panasonic, Mitsubishi, LG, Samsung, Midea, and more. We can also advise on the best brand and model for your needs and budget.

Question 9

How long does installation take?

Accepted Answer

A standard wall-mounted unit typically takes 2-3 hours to install. Ceiling cassette or ducted systems may take longer. We'll give you a time estimate when you book.

Question 10

What's included in the installation price?

Accepted Answer

Our installation packages include the indoor and outdoor unit mounting, copper piping (up to standard length), drainage piping, electrical wiring, testing, and a demonstration of how to use your new aircon.

Question 11

My aircon is not cooling properly. What could be wrong?

Accepted Answer

Several things could cause poor cooling: dirty filters, low gas levels, blocked condenser, or compressor issues. Often, a good service or gas top-up solves the problem. We'll diagnose the exact cause and fix it.

Question 12

Why is my aircon leaking water?

Accepted Answer

Water leaks usually mean the drainage pipe is clogged or the unit isn't level. This is often fixed during a standard service. If the leak persists, there might be a more serious issue we'll need to inspect.

Question 13

Do you offer emergency repair services?

Accepted Answer

Yes! We understand that a broken aircon in Malaysia's heat is an emergency. Call us anytime and we'll do our best to send a technician to you as soon as possible.

Question 14

Do you offer any warranty on your services?

Accepted Answer

Yes, all our services come with a 90-day warranty. If you experience the same issue within 90 days of our service, we'll fix it for free.

Question 15

What if I'm not satisfied with the service?

Accepted Answer

Your satisfaction is our priority. If you're not happy with our work, let us know within 7 days and we'll make it right—whether that means redoing the service or providing a refund.

Frequently Asked Questions

General

Services & Pricing

Installation

Repairs & Troubleshooting

Warranty & Guarantees

Still Have Questions?